Refund Policy

1. Overview

At GSMSRK, we strive to provide high-quality digital services and products. This Refund Policy outlines the conditions under which refunds may be issued for our services.

2. Refund Eligibility

2.1 Eligible for Refund

You may be eligible for a refund in the following cases:

• Payment Error: If you were charged multiple times for the same service due to a technical error
• Service Not Delivered: If you paid for a service but did not receive access within 24 hours
• Technical Issues: If the service is completely non-functional due to issues on our end, and we cannot resolve it within 48 hours
• Account Errors: If your account was incorrectly charged for a service you did not authorize

2.2 NOT Eligible for Refund

Refunds will NOT be provided in the following cases:

• Change of mind after purchase
• Services already accessed or downloaded
• Tool activation codes that have been revealed or used
• File access plans where downloads have already been initiated
• Membership plans where access has been granted (partial refunds may be considered on a case-by-case basis)
• Inability to use the service due to user error or lack of technical knowledge
• Incompatibility with your device or software (if system requirements were clearly stated)

3. Refund Process

3.1 Request Timeline

All refund requests must be submitted within 7 days of the original purchase date.

3.2 How to Request a Refund

1. Contact us through our Contact Page
2. Provide your transaction ID and order details
3. Clearly explain the reason for your refund request
4. Provide supporting evidence (screenshots, error messages, etc.)

3.3 Review Process

Once we receive your refund request:

• We will acknowledge your request within 24 hours
• Our team will review your case within 3-5 business days
• You will be notified of the approval or rejection of your refund
• We may request additional information to process your request

4. Refund Methods and Timeline

4.1 Refund Method

Approved refunds will be processed using the same payment method you used for the original purchase (PhonePe or other payment gateway).

4.2 Processing Time

• Approval: 3-5 business days
• Processing: 5-7 business days after approval
• Bank Credit: Additional 5-10 business days (depends on your bank)

Total refund duration: Approximately 2-4 weeks from request to bank credit.

5. Partial Refunds

In certain situations, partial refunds may be granted:

• Membership plans where only a portion of the service period has been used
• Bundle purchases where some items were delivered successfully
• Service downgrades or plan changes

Partial refunds are calculated on a pro-rata basis and are subject to approval.

6. Cancellation Policy

6.1 Subscription Cancellations

You can cancel your subscription at any time. However:

• You will retain access until the end of your current billing period
• No refund will be provided for the remaining period
• Cancellations must be made at least 24 hours before the next billing date to avoid charges

6.2 One-Time Purchase Cancellations

One-time purchases can be cancelled only if the service has not been accessed or delivered. Contact us immediately if you wish to cancel.

7. Failed Transactions

If your payment failed but your account was still debited:

• Contact us within 48 hours with transaction details
• We will verify with our payment gateway
• If confirmed, a full refund will be processed within 7-10 business days

8. Chargebacks

If you initiate a chargeback with your bank without first contacting us:

• Your account will be immediately suspended
• We will provide evidence of service delivery to your bank
• Unjustified chargebacks may result in permanent account termination

We encourage you to contact us first to resolve any issues before initiating a chargeback.

9. Promotional and Discounted Purchases

Services purchased with promotional codes, discounts, or during sale periods are subject to the same refund policy. Refunds will be processed for the amount actually paid.

10. Contact for Refund Requests

For all refund-related queries, please contact us through our Contact Page with the subject line "Refund Request" and include:

• Your full name and email address
• Transaction ID and date
• Service/product purchased
• Detailed reason for refund
• Supporting documentation

11. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Exceptions

GSMSRK reserves the right to make exceptions to this policy on a case-by-case basis at our sole discretion.